Frequently Asked Questions

ShuttleMatch is a web and app-based platform designed to centralise the matching process by connecting game organisers with players in a seamless, user-friendly manner, in one location. The platform will offer easy matchmaking based on various criteria such as skill level, location, and time availability, ensuring that both players and organisers can find their perfect match quickly and efficiently.

You can sign up using your email address or link your Google/Facebook account for faster access. Users will have to choose to be an Organiser or Player when signing up. Information required on signing up includes email address, mobile number, year of birth, sex and username. Users can also add a profile picture.

Organisers are able to organise badminton games and also toggle to Player to participate in other Organisers' games. On the other hand, Players are only able to participate in other Organisers' games only. However, Players can request an upgrade to Organiser to have both functionalities. The toggle function can be found on the “Profile” tab.

Currently, ShuttleMatch is FREE for everyone. We are fully committed to support the badminton community in Singapore with a free platform that makes finding a perfect badminton game a breeze.

Currently, ShuttleMatch does not provide a payment solution platform yet but we will be working on providing this in the near future. Organisers and Players can use our internal chat function to liaise on cost and payment method. Organisers can use our "Confirm" function once the player's payment is received.

ShuttleMatch acts only as a platform for Organisers and Players, Sellers and Buyers (Marketplace) to meet and does not handle payments at the moment. We would advise to communicate with the other party to come up with an amicable solution to any dispute via the internal chat function or other communication platforms.

You are able to see all the upcoming and past events and games in the Dashboard. Upcoming events and games are also shown on the Home and Badminton Games page/screen.

We have a rating system for Organisers, Venues and Players whereby participants can post a star rating from one to five. This rating system would allow other users to gauge the quality of Organisers, Venues and Players through their ratings. You can rate after a game ended under your Dashboard, Past Matches/Past Events

First, try closing the app completely and reopening it, or refreshing your browser. Ensure your app is updated to the latest version. If the problem persists, please contact our support team via email at support@shuttlematch.com or simply use the "Contact Us" form base on our website to submit an enquires. Please include details like your user ID, email, description and screenshots of the issue encountered.

ShuttleMatch strictly prohibits on-selling, subletting and assignment of public courts obtained through government platforms or schemes (such as ActiveSG) on our platform. We will take strict and firm action against such users such as removal of such listings and termination of accounts if we find that there is a violation. We would remind users to refer to the respective government agencies' Terms of Use if unsure. However, this does not apply to private courts at private facilities.

You can permanently delete your account under "Account Settings". Please note that account deletion is irreversible and will remove all your data from our systems.

Gmail sign-up or log-in on ShuttleMatch web portal will automatically pickup your existing Chrome browser ID if your browser has a Gmail account signed-in profile. You can launch a new Chrome session in "Incognito" mode, this will allow your sign-up or log-in to ShuttleMatch web portal via Gmail identity Provider (IDP) with another ID.

Firefox browser uses cached Gmail credential which allows automatic authentication for any website using Gmail IDP. You will have to clear your Firefox browser history on "Cookies and site data" in order to get a new or different Gmail login authentication prompt.

We operate from the Singapore time zone (GMT +8). We recommend using a time zone converter to check the time difference from your location.

All notifications will be auto deleted after 30 days. So, remember to constantly check your notifications on the website or app to ensure that you didn't miss out any important notifications for game request and approval, new events at your favourite venues, game changes, incoming chats etc.

To sign in with a different Facebook ID, you will need to sign out the personal Facebook ID from any web browser on your mobile phone and select "don't sign me in automatically" option under Facebook page. A new prompt will appear when relaunching the Shuttlematch mobile app and you will be redirected to Facebook IDP sign in page

This happens when your profile is signed in as "Organiser". Please toggle your profile to "Player" before clicking on the alert notification.

This happens when you navigate the website using the browser "Back" button function. Clicking on the Dashboard/"Notification" page will automatically refresh your notification alert page. You can also use the "Mark all as Read" button to set all notification as read.

You can only delete the "Entire Chat" with individual member. Both our website and mobile app do not support individual message deletion.

Please contact us via the "Contact Us" form from the website or email us at "support@shuttlematch.com" for account unlock request.

Yes, you can click on the "Report Image" icon to submit a report. Our support team will validate and respond accordingly.

Change of email address is not allowed as this is tagged as your primary login ID. You may contact our support team via "Contact Us" form on our website or email us at "support@shuttlematch.com" for further assistance.

Our sites only support jpg, png, jpeg & gif format. Size cannot exceed 5Mb

As an Organiser member, you can click on the "Venue not listed" on the right bottom of the interactive map to submit your request. Our support team will create the missing Venue accordingly

You can use the below as a guide: Low Beginner - Just started learning badminton. Understands the basic rules and competition etiquette. Less than 1 year of experience. Still unfamiliar with rules, court, and strokes. Can hit 10 consecutive shots mid-court. Serve success rate is over 50%. Can consistently hit 2/3 court shots. Serve success rate is around 90%. Mid Beginner - 1–3 years of experience. Generally participates in beginner groups. Can correctly execute basic strokes, can hit drop shots and clears. Understands footwork. Backhand is still weak. Same as above, with some consistency in performance. Can execute basic strokes and footwork in rallies. High Beginner - Understands footwork and basic shots. Begins practicing drop and clear shots under light pressure. Moves to mid-backcourt when not under pressure. Same experience level. Can execute clears, drops, or smashes under movement. Accuracy and consistency are fairly stable. Has basic rally capability but lacks strong offense. Low Intermediate - Plays in intermediate groups. Good with basic shots and footwork. Can execute clear, drop, and smash with over 70% accuracy and quality. Has power and strength. Defense is stable and with variety. Proficient in executing clear, drop and smash with stability and quality. Shows clear power and pressure. Solid defense with adaptability. Mid Intermediate - Has Quick response. Capable of emergency response, changing rhythm, using strategies and tactics. Good at returning hard shots and scoring effectively. Can perform shots under movement with consistency. Good power and speed. Has strategic awareness. Solid defense. High Intermediate - Excellent at footwork and positioning. Can execute shots under pressure. Accurate and consistent. Plays like a skilled club player. Advanced - All shots are consistent and solid. No dead zones in defense. Fast and strong offense. Skilled in strategy and power. Comparable to school team level, regional elite players. Tactical awareness and explosiveness at a high level. School elite, club champions, etc.